Country View Homecare Services Ltd is an
approved provider of care with Hampshire and West Sussex Social
Services. We are also registered with the Care Quality Commission (CQC)
who undertake regular inspections to ensure that domiciliary care
providers continue to meet the relevant standards. To find out more
about the work of the CQC please click here.
Areas
Covered
Our Homecare team work in East Hampshire
and West Sussex covering the following areas: Horndean, Waterlooville,
Bedhampton, Leigh Park, Havant, Rowlands Castle, Emsworth, Westbourne,
Southbourne, and subject to availability Nutbourne, Chidham, Fishbourne.
Hours
of Operation
Our normal office hours are 0900 - 1700
Monday to Friday. To contact the office please telephone 01243 373757.
Out of normal office hours our telephones are diverted to the Duty Manager who is
able to deal with any urgent queries from 1700 - 2200 and 0600 - 0900.
Availability
The services that we provide are
available 0700 - 2200, 7 days a week all year round. Provision is made
for night duties which are 2200 - 0700. Unfortunately for safety
reasons night duties cannot be split into smaller time periods.
Limitations
We are flexible in the service that we
provide and will be happy to discuss your individual requirements.
However, we are not able to assist with certain tasks examples
of which are:
-
Gardening.
-
Heavy lifting and furniture removal.
-
Pet care and dog walking.
-
Technical tasks for which the Carer has
not been trained.
-
Working at height.
-
Medical procedures, dispensing medicines
and giving injections. (We are able to assist people to
take their medication successfully).
Quality Assurance
At the first Key Inspection (Dec 06) undertaken by our
regulator we were rated as "Excellent" and awarded our
3 star
status. We maintained our status in subsequent years following our Annual Quality Assurance Assessments
(AQAA). In February 2010 we received an unannounced inspection and
once again achieved 3 star "Excellent" status. You
can view the latest inspection report by clicking here.
We are an experienced provider of care
always ensuring that our Staff are professional, trained and able to
deal with all of our clients' needs. All of our representatives have an Enhanced Criminal Records Bureau Disclosure as part of our strict recruitment
process. We follow all the statutory regulations designed to
safeguard vulnerable people.
We are committed to improving the standard of our service in any
way that we can. We value the opinions of
our customers and take seriously any criticism of the service. Clients'
care packages are monitored continuously and a formal review will be
undertaken at least once a year by a senior manager.
We conduct a Quality
Monitoring Survey annually. To view the results of our latest survey please click here.
Following our in house induction course
Staff are required to successfully complete a 3 month probationary
period during which time they are supervised more regularly and are
expected to establish their suitability as a Carer. If a relevant
qualification is not held they are also required to register and
complete an NVQ 2 award in care. Various specialist training courses
are also undertaken to ensure that our staff continue to meet the needs
of our clients. All Carers receive Health & Safety training
annually.
Cost
Our prices vary according to personal
circumstances. As we are an accredited provider, you may be eligible
for financial assistance through your Social Services Department. Many
of our clients are funded this way, others pay privately, some are able
to take advantage of Local Authority funding but pay privately for
extra assistance. We will be happy to discuss your particular
requirements and assessments at your own home are free of charge.
Please contact the
office for further
information.
Frequently
Asked Questions
Will I get the same Carer each day?
We endeavour to provide you with a regular Carer.
However, during times of sickness or holiday we will provide another
Carer. If you have multiple visits each day then you will normally have
several regular Carers.
How much will it cost?
It varies according
to the duration of the visit. All visits over 1 hour are charged pro-rata of the hourly
rate. There are different rates for visits under 1 hour split into 1/4,
1/2 and 3/4 hour time slots. Please contact the office for the tariff of
charges.
How do I pay?
You will be invoiced calendar monthly in arrears. We
prefer payment via cheque or BACS. Cash is accepted but please do not
send through the post. We ask that all bills are settled within 10
days. Invoices can be sent to members of the family or friends if you
prefer.
How long will it take to set the care up?
Normally 2- 3 days. An assessor will visit you at home to
assess your needs and consult with you and your family on the visits
and range of tasks required. Once this has been completed a Care Plan
is made up and your care can normally begin straight away. Assessments
are free of charge and normally undertaken on Mondays & Fridays
each week. If the service is taken up and then cancelled within 28 days
there may be a small administration fee to pay.
Am I tied to a contract?
There is a simple agreement to sign which details the
charges and what we should expect from each other.
What if I don't need the service any longer?
Just let us know, providing we have at least 24 hours
notice you will only be charged for visits provided.
Will I get charged if I cancel a visit?
If you give us at least 24 hours notice you will not be
charged.
If my Carer arrives and they aren't needed do I still
have to pay?
Yes, because we would need 24 hours notice.
Are Staff insured?
Yes. The company has comprehensive public liability
insurance.
Can I ask a Carer to move furniture or climb a ladder to
take curtains down?
No. In addition to personal care, Carers may undertake
light domestic tasks only.
